ID3 tags not registering

Hi,

I was trying to move a bunch of songs from one folder into folders by artist using this tool but when I added them into the Advance Renamer they showed nothing in the ID3 Artist or Album columns even though this information is contained in the properties of the mp3.

Is this a bug or am I doing something wrong.

Thank you,

Summer

---

Reply to #1:
Are you sure the files are MP3 files and not some other kind of music files? If possible, can you send me one of the files so that I can examine it?

---