Webroot finds Trojan in ver 3.77

Advanced Renamer forum
#1 : 18/04-17 15:02
Chris Abele
Chris Abele
Posts: 1
Version 3.76 installs and runs fine. But updating to version 3.77 breaks things, because Webroot (my anti-malware program) blocks it. It says that aren.exe is infected with "W32.Trojan.Gen".

I don't know how easy that will be to fix, but I'm not going to be able to use the new version until it gets changed. (And anyone who has that problem when they download it to evaluate is not going to register or pay for it.)


18/04-17 15:02
#2 : 18/04-17 22:33
Kim Jensen
Kim Jensen
Administrator
Posts: 736
Reply to #1:
I am sure it is a false positive. It won't be the first time Advanced Renamer gets wrongly accused by some anti-virus software vendor. Advanced Renamer is a file management utility, and those programs often contain the same bits as known viruses and malware - like bits for manipulating certain files.

I have checked the file aren.exe by using https://www.virustotal.com and the result shows that only Webroot sees this file as infected. All other vendors report the file as clean.
https://www.virustotal.com/en/file/12afa04ead0a3 8bbf9a5d6f864345d7c19ec3f1e0781135899ea3 afb21779010/analysis/

I have contacted Webroot to let them know about the false positive.

Also, to be absolutely certain, I have scanned my own system, and haven't found any infected files.


18/04-17 22:33 - edited 18/04-17 22:37
#3 : 19/04-17 06:40
Kim Jensen
Kim Jensen
Administrator
Posts: 736
Reply to #2:
Webroot has replied to my support ticket (very quickly):

Thank you for contacting Webroot support. The file in question was indeed a false-positive. We have reversed our determination and the file is now marked as good. We apologize for any inconvenience.


19/04-17 06:40