I am all about making software for users, not for machines. By that I mean that I listen a lot to what the users has to say about the software and the value they gain from it. I am appalled by the way many companies produce software without thinking about and involve the end users in the process. Software never gets finished, it needs to be altered and modified to follow the trends of time and keep up with new user needs. I believe that customer support and interacting with the users in the ongoing design process is just as important as designing and implementing the software.

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