AR Not Connecting to Server

Advanced Renamer forum
#1 : 13/06-21 21:24
Elmer B. Fuddled
Elmer B. Fuddled
Posts: 3

After updating AR to the latest version (3.87), I am not able to register my license key. This is an old issue. I contacted you once before when the new version came out, but was never able to correct the situation. Am giving it another go.

When I try to register the key I get the message Error Communicating with Server." In addition, clicking the "Check for an Update" link results in the message "Could not check for updates." I have reinstalled the program and rebooted a few times and made sure the firewall was allowing access.

I tried to send this message along with my license key to the email "kj@hulubulu.dk, but that bounced. I'm really hoping to get this resolved and have no clue how to proceed further.
Can you please help?


Thank you kindly,

Deck Bargy



13/06-21 21:24 - edited 13/06-21 21:28
#2 : 18/06-21 12:05
Kim Jensen
Kim Jensen
Administrator
Posts: 809
Reply to #1:
This problem is related to one of the following:
1. Firewall issues
2. Insufficient permissions for the folder containing program settings. Installing a portable version on top of an installable version can have this result. Only removing the folder manually can resolve the problem.
3. Running Windows 7 or prior

If you send the license key to me by email, I can activate it for you.


18/06-21 12:05