AR Not Connecting to Server
#1 : 13/06-21 21:24 Elmer B. Fuddled
Posts: 3
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After updating AR to the latest version (3.87), I am not able to register my license key. This is an old issue. I contacted you once before when the new version came out, but was never able to correct the situation. Am giving it another go. When I try to register the key I get the message Error Communicating with Server." In addition, clicking the "Check for an Update" link results in the message "Could not check for updates." I have reinstalled the program and rebooted a few times and made sure the firewall was allowing access. I tried to send this message along with my license key to the email "[email protected], but that bounced. I'm really hoping to get this resolved and have no clue how to proceed further. Can you please help? Thank you kindly, Deck Bargy |
#2 : 18/06-21 12:05 Kim Jensen
Administrator
Posts: 883 |
Reply to #1:
This problem is related to one of the following: 1. Firewall issues 2. Insufficient permissions for the folder containing program settings. Installing a portable version on top of an installable version can have this result. Only removing the folder manually can resolve the problem. 3. Running Windows 7 or prior If you send the license key to me by email, I can activate it for you. |